What if I don't like the design?

We'll keep tweaking until you love it. No charge for revisions.

Do you do custom sizes?

Yes! Every sign is made to order.,

Will they fade?

Nope. UV-resistant materials and inks mean they stay vibrant.

Do they come with fixings?

No our signs don't, people choose to hang signs in a variety of ways, but we can recommend the best way for you. If you are sticking them to a wall you can hang them with command strips (please order enough for the weight of the sign) or we can add some holes if you would like to use screws or wall fixings. If you order a direct to the wall sign, we do include 3M tape with your sign.

What if it arrives damaged?

We take every precaution to ensure that items arrive in perfect condition. However, due to the fragile nature of our products, we appreciate that there may be times beyond our control when an item is damaged in transit. If your item arrives damaged, you need to report it within 24 hours of receiving it. After this time we cannot hold the courier responsible and it may be deemed as damaged in possession.

How do I clean them?

Just a damp cloth. Easy as that. We recommend a clean microfibre cloth. If you have 3D elements, be gentle when cleaning around these parts.

Can I cancel my custom/personalised order?

If you contact us within 48hours we can cancel your order. After this time your materials will be ordered and wont be able to offer cancelation based on this.

Can you send me my item by a specific date?

If you need your item to arrive by a specific date, please do not leave a note on your order. Your order will be processing time plus shipping time. We cannot always accomadate requests left on your order notes. There is an option when ordering to fast track your items processing time, or you can email us at hello@wolfandflower.com to check if we can accomodate your request before your order is placed.

My order is late

We aim to send all orders within our processing times advertised. Once your order has been dispatched, you should receive a confirmation email or tracking information. Once your order has left us and is with the courier or post office we have no way to speed up the delivery of your item. We are unable to provide a refund or replacement until your item is considered 'lost' by the mail system. For the UK this is 10 working days from the latest estimated delivery date, for Europe 20 days and for the rest of the world 25 days. If your order has not arrived by your latest estimated delivery date, please get in touch with us and let us know your order number so we can look into this with the mail provider.

Can you use my logo if it was made on Canva?

The file type required for us from Canva is an SVG format.The only way to get this is to go on a laptop or computer. You will not be able to download your logo on SVG format from your phone on Canva.Open your project/logo, click download, it gives you a few choices, you need to download the SVG version.Once you have downloaded this version please email it to hello@wolfandflower.com so we can check it for you.

Do I need a logo to order a business sign?

No you don’t, we can work together to create a design for your sign if you don’t already have an existing logo, we will send you a design proof to make sure you're 100% happy with it. If you do have a logo, we will need a vector format (Ai, EPS, SVG).

How long does an order take to be made?

Processing time is 1-3 weeks plus shipping. We keep our latest order times updated on the announcement bar at the top of the home page on our website. 

Please note, if you have left a note on your order requesting a specific date, we won't see this until your order is ready to be made. 

We offer an express service for £20 which will fast track your order to be processed within 5 working days. This is available to select on the product page.

If you need your order by a specific date, please email us for availability.

What types of businesses do you work with?

All kinds! Cafes, shops, offices, restaurants, clinics, studios, salons, tanning shops, pet groomers and many more - if you need signage, we can help.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@wolfandflower.com

Other inquiries? Let's chat.

Please email us at hello@wolfandflower.com